TB Luxe & Co.
Policies, Terms & Conditions
At TB Luxe & Co., we are committed to delivering a seamless and elevated experience for every celebration. The following policies help ensure clear expectations and allow our team to prepare each event with the attention and care it deserves.By booking services with TB Luxe & Co., clients acknowledge and agree to the policies outlined below.
Booking & Administration Fee
All services include a non-refundable administrative fee that is required at the time of booking. This fee covers consultation time, planning, coordination, scheduling, and administrative preparation associated with your event.The administrative fee is non-refundable under any circumstances and secures your event date within our calendar.
Payment Terms
A deposit is required to secure all bookings with TB Luxe & Co. Deposits confirm your event date and allow our team to begin preparations for your services.
Remaining balances must be paid according to the timelines outlined for each service category below. Failure to submit final payment by the specified due date may result in cancellation of services.
Accepted payment methods will be listed on your invoice or booking confirmation.
Rental Services Policy
(Applies to equipment rentals, soft play, tents, photo booths, ride-on cars, and other rental items.)
Deposits & Payments
A 50% deposit is required to secure all rental reservations.
Remaining balances are due 72 hours prior to the scheduled event date. Reservations may be subject to cancellation if the final balance is not received by this deadline.
Cancellations
Deposits become non-refundable 7 days prior to the scheduled event date.
Cancellations made within 72 hours of the event are 100% non-refundable, and all payments made will be forfeited.
Rescheduling
One reschedule request is permitted with a minimum of 4 days’ written notice, subject to availability.
Rescheduled events must take place within 90 days of the original event date.
Balloon Installations & Custom Favor Policy
Due to the custom nature of balloon installations and personalized favors, these services require advance booking and preparation.
Deposits & Payments
A 50% deposit is required to secure balloon styling and custom favor orders.
Remaining balances are due 72 hours prior to the event date.
Orders may be subject to cancellation if final payment is not received within the required timeframe.
Cancellations
Deposits become non-refundable 7 days prior to the scheduled event date.
Cancellations made within 72 hours of the event are 100% non-refundable, and all payments made will be forfeited.
Rescheduling
One reschedule request is permitted with 4 days’ written notice and is subject to availability.
Rescheduled events must occur within 90 days of the original event date.
Custom Orders
Custom favors and personalized items are created specifically for each event. Clients are responsible for confirming spelling, personalization details, and quantities prior to production.
Once production has begun, orders cannot be canceled or modified.
Event Planning & Design Services Policy
Event planning and design services require extensive preparation, coordination, and scheduling in advance of the event date.
Deposits & Payments
A 50% deposit is required to secure full-service event planning or design services.
The remaining balance is due two weeks prior to the scheduled event date. Services may be subject to cancellation if the remaining balance is not received by the payment deadline.
Cancellations
Deposits become non-refundable 30 days prior to the event date.
All services become 100% non-refundable 14 days prior to the event date.
Rescheduling
One reschedule request is permitted with a minimum of 7 days’ written notice, subject to availability.
Rescheduled events must take place within 90 days of the original event date.
Delivery, Setup & Access
Clients are responsible for ensuring that the event location is accessible for scheduled delivery, installation, and pickup times.
If the event space is not accessible upon arrival, additional wait time or rescheduling fees may apply.
Balloon Care & Environmental Conditions
Balloon installations are sensitive to environmental conditions such as heat, wind, sunlight, and sharp objects. While we use professional-grade materials and installation techniques, TB Luxe & Co. cannot guarantee balloon longevity once installations are exposed to outdoor conditions or guest interaction.
Damage & Client Responsibility
Clients assume responsibility for all rental equipment, décor, and installations from the time of delivery until pickup.
Any damage, loss, or excessive cleaning required for rented items may result in additional charges.
Custom Apparel & Favors Policies
Custom Items
All apparel, custom favors, personalized gifts, and specialty products are made to order based on the information provided by the customer. Due to the customized nature of these items, all sales are considered final.
Order Approvals
Customers are responsible for reviewing all order details, including but not limited to: Names, Dates, Colors, Sizes, Design selections, Custom text, Quantities, Shipping or pickup information
Any mockups, proofs, or design approvals provided by TB Luxe & Co. must be reviewed carefully. Once approval is received and production begins, changes may not be possible and additional fees may apply.
Returns & Exchanges
Due to the personalized nature of custom products, TB Luxe & Co. does not accept returns, refunds, or exchanges for:
Incorrect sizes selected by the customer, Customer spelling, grammar, or date errors, Color preferences, Design preference changes, Event cancellations, or Change of mind purchases.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or differs from the approved order details, you must notify TB Luxe & Co. within 48 hours of receiving your order.
To submit a claim, please email events@tbluxeandco.com and include:
• Order number
• Description of the issue
• Clear photographs of the item and packaging
Approved claims may be eligible for a replacement, repair, store credit, or other resolution at the discretion of TB Luxe & Co.
Production Timelines
Production timelines begin once payment, required information, and any necessary approvals have been received.
TB Luxe & Co. is not responsible for delays caused by:
• Late customer responses
• Incomplete order information
• Shipping carrier delays
• Weather-related disruptions
• Circumstances outside of our control
Shipping & Delivery
Customers are responsible for providing accurate shipping and delivery information. TB Luxe & Co. is not responsible for orders delivered to an incorrect address provided by the customer.
Once an order has been transferred to the shipping carrier, TB Luxe & Co. is not responsible for shipping delays, lost packages, or carrier-related issues.
Order Cancellation
Orders may be canceled within 24 hours of purchase unless production, design work, material ordering, or customization has already begun.
Once production has started, all payments become non-refundable.
Minor color variations may occur due to screen settings, monitor displays, printing methods, fabric materials, and manufacturer dye lots. Such variations are considered normal and do not qualify for refunds or exchanges.
Agreement
By booking services with TB Luxe & Co., clients acknowledge that they have read, understood, and agreed to the policies and terms outlined above.